Frequently Asked Questions
Customer Service
How can I contact Cupid Intimates to ask a question or provide a comment?
How can I contact Cupid Intimates to ask a question or provide a comment?
You can give us a call or send us an email. Our contact information can be found here.
What are Cupid Intimates’ business hours?
What are Cupid Intimates’ business hours?
Cupid Intimates Customer Service Department:M-F, 10:00 a.m. – 5:30 p.m., Eastern Time
CupidIntimates.com Web Customer Service Department:M-F, 8:30 a.m. – 5:00 p.m., Eastern Time
Corporate Headquarters, Operational Headquarters and Distribution Center:M-F, 8:00 a.m. – 6:00 p.m., Eastern Time
I don’t see a certain style, color, and/or size I’m looking for. What should I do?
I don’t see a certain style, color, and/or size I’m looking for. What should I do?
Please contact our customer service team at 1-800-273-1659 and select Option 3, M-F, between 8:30 a.m. and 5:00 p.m., Eastern Time. If the garment has been discontinued, or the size or color is temporarily out of stock, they may be able to help you find a suitable substitute.
If I have a question about a specific style, who do I contact?
If I have a question about a specific style, who do I contact?
General product questions may be directed to our CupidIntimates.com Customer Service Department.
You can call our representatives M-F, 8:30 a.m. to 5:00 p.m., Eastern Time, at 1-800-273-1659, Option 3.
Or, you can send them an email here.
Questions or comments about products you’ve already purchased from one of our retail partners may be directed to our Cupid Intimates Customer Service Department.
You can call its representatives M-F, 10:00 a.m. to 5:30 p.m., Eastern Time, at 1-877-649-5283.
Or, you can send them an email here.
Do you mail out catalogs of your products?
Do you mail out catalogs of your products?
We don’t have traditional consumer catalogs featuring our various brands and styles. However, if you give us an idea of the type of product information you’re looking for, we may be able to send you other kinds of marketing materials
You can also sign up to receive our newsletter via email. It will tell you about all of the new products from Cupid®, Naomi & Nicole®, Miraclesuit® Shapewear, and TC® Fine Intimates, and other news about our company and CupidIntimates.com.
To sign up, simply enter your email address in the “Stay In Touch” box located at the bottom of our site’s pages and click the “Subscribe” button.
I’m unhappy with one of your products I purchased at a store. I tried to return it there, but I wasn’t satisfied with its staff’s response. What should I do?
I’m unhappy with one of your products I purchased at a store. I tried to return it there, but I wasn’t satisfied with its staff’s response. What should I do?
No need to worry. Click here to find out how we can help you.
Website Use
I’d like to stop receiving emails from CupidIntimates.com. How do I unsubscribe?
I’d like to stop receiving emails from CupidIntimates.com. How do I unsubscribe?
To remove your name from our emailing list, simply send an email to site_adminsitrator@cupidintimates.com, write “NO EMAIL” in the subject field, and tell us that you wish to unsubscribe. Although we’ll promptly remove your name from our emailing list upon receiving your request, it’s possible that you may still receive a few emails from us that had been initiated prior to your request. Please note that you will still receive transactional emails if you make a purchase on our website.
What are the advantages of creating an account on this site?
What are the advantages of creating an account on this site?
By creating an account, you’ll receive the following benefits:
The ability to manage your orders.
A speedier checkout experience, as billing and shipping information will be stored.
What does Cupid Intimates do with the personal information I provide?
What does Cupid Intimates do with the personal information I provide?
We may actively collect personal information such as your name, email address, street address (for billing and shipping purposes), phone number, and credit card number. This information is used to accurately and efficiently process your orders, to communicate with you, and to send you information about our company and its products. We also ask that you provide some personal information to access some of our site’s tools. This ensures that nothing of an inappropriate nature is ever placed on our site by our visitors.
From time to time, we may also conduct voluntary surveys of our visitors. We use such market research to improve our products, as well our website’s content and features.
We also inactively collect information from you that's different from the personal information referenced above. For example, we may track information about when you access our site, which pages and features you view, the type of browser and operating system you use, and the site from which you traveled to our site. Please be assured that such tracking doesn't give us access to your computer and doesn't give us access to personal information about you.
Cupid Intimates doesn't sell or rent any user information (personal or not) to any third party, and doesn't share any information with any third party for direct marketing purposes.
For a more detailed explanation of how we use the information that you provide, please review our Privacy Policy.
Ordering
Which payment methods do you accept?
Which payment methods do you accept?
We accept American Express®, Discover®, Mastercard, Visa, and PayPal™.
Do you offer promotional codes or coupons?
Do you offer promo codes or coupons?
We’re sorry, no. We don’t offer these at this time. Please visit the "Deals" section of our site to shop current deals on our products.
How do I check out?
How do I check out?
Please follow these steps:
First, select the color, size, and quantities of all the styles you’d like to order, adding them to the shopping cart as you decide (by clicking on the “Add to Cart” and “Continue Shopping” buttons).
Then, note the estimated shipping charges, and any applicable sale tax, for your order.
Next, click on the “Proceed to Checkout” button.
Then, select your checkout method.
Next, fill in your billing and shipping Information.
Then, choose your shipping method.
Next, enter your payment information.
Then, review your order and make any necessary corrections to it.
Finally, review our Return & Cancellation Policies, as well as our Shipping Policy, check the appropriate boxes verifying those reviews, and click on the “Place Order” button.
Is it safe to use my credit card on this website?
Is it safe to use my credit card on this website?
Yes. Among our highest priorities are keeping the personal information of our customers secure and protecting their privacy.
We use Secure Sockets Layer (SSL) technology to encrypt all of the personal information you provide, including your credit card number, before it’s transmitted to us so that it can be safeguarded as much as possible and prevented from being read or recorded as it travels over the internet. You can tell you’re sending information securely to us by the unbroken-key, or closed-lock, icon that appears at the top or bottom of your internet browser's window. These icons will always appear when you’re placing an order on our site. And, when accessing or reviewing your personal information, you’ll see that the prefix of our site’s URL changes slightly, from “http:” to “https:,” indicating that a secure (“s”) server connection is being used. The computers that store your personal information also employ firewall and security technology.
In addition, CupidIntimates.com doesn’t sell or rent our customers’ personal information to any third party, and doesn’t share such information with any third parties for their direct marketing purposes. We take all of these security measures to protect your personal Information from unauthorized access, destruction, use, modification, or disclosure. For more information, please review our Privacy Policy.
If an item is out of stock, will it be backordered?
If an item is out of stock, will it be backordered?
No. Unlike many other online retailers, CupidIntimates.com does NOT employ a backordering system. We will not accept an order, nor charge you, for any item that cannot be shipped within 72 hours. If an item that you’d like to order appears to be out of stock, please call our customer service team at 1-800-273-1659 and select Option 1 and we will assist you with another solution.
What happens after I submit my order?
What happens after I submit my order?
Upon completion of your order, you will receive an Order Confirmation email containing your order number and a receipt. Once your order ships (within two business days), you will receive a Shipment Confirmation email containing tracking information for your order shipment.
Why am I being charged sales tax?
Why am I being charged sales tax?
Cupid Intimates is required by law to collect any state, county, and/or local sales taxes applicable to CupidIntimates.com purchases made in states where our company has a physical nexus or connection with the associated taxing jurisdictions (i.e., we’ve established such a connection because our offices, employees, warehouses, stored inventory, and/or affiliates are located there). Cupid Intimates is also required by law to collect such sales taxes where our company has an economic nexus or connection with the associated taxing jurisdictions (i.e., we’ve established such a connection because the number of our retail transactions, or the dollar amount of those retail transactions, passes that state’s codified thresholds for the number, or dollar amount, of those transactions). For all orders that qualify, we’ll determine the sales tax and add it to the purchase total. In the event that a non-Clearance item from such an order is returned to us, we’ll refund this sales tax, along with the item’s original purchase price.
PLEASE NOTE: Though we’re currently only obligated to charge sales tax on orders when we’ve establish a physical or economic nexus, you may still be obligated to pay sales/use tax on your online purchase to your state, county, and/or local tax authority even when sales tax isn’t applied to your order by us. Please visit your state taxing authority’s website for more information.
Why am I having difficulty placing an order?
Why am I having difficulty placing an order?
If you’re experiencing technical problems while trying to place an order, the cause may be a problem with your computer or mobile device, your internet connection, our site, or an inconsistency in the information you’re providing. For assistance with placing an order on our site, please call our customer service team at 1-800-273-1659 and select Option 2.
Do you accept credit cards with billing addresses located outside of the United States?
Do you accept credit cards with billing addresses located outside of the United States?
No. We're sorry, at this time, we do not accept any credit cards with billing addresses located outside the United States.
Returns, Exchanges, and Cancellations
What’s your return policy?
What’s your return policy?
The details of our return policy can be viewed here.
Can I exchange an item?
Can I exchange an item?
We’re sorry, but we cannot process an “exchange” transaction typical of brick & mortar retailers. If you’d like to return something you’ve ordered from us, and purchase another item, you’ll need to first complete a “return” transaction and then create a separate, second order. For information on completing a return, please review our Return & Cancellation Policies.
I placed an order on your site, but I have since changed by mind. Can I cancel the order before it’s shipped?
I placed an order on your site, but I have since changed by mind. Can I cancel the order before it’s shipped?
The details of our return policy can be viewed here.
A product I ordered from CupidIntimates.com turned out to be defective. What should I do?
A product I ordered from CupidIntimates.com turned out to be defective. What should I do?
We’re sorry. This rarely happens. Please refer to the “Damaged, Defective, or Incorrect Order” section of our Return & Cancellation Policies page for guidance.
A product I ordered from CupidIntimates.com arrived damaged. What should I do?
A product I ordered from CupidIntimates.com arrived damaged. What should I do?
We’re sorry. This rarely happens. Please refer to the “Damaged, Defective, or Incorrect Order” section of our Return & Cancellation Policies page for guidance.
An order that I placed with CupidIntimates.com was filled incorrectly. What should I do?
An order that I placed with CupidIntimates.com was filled incorrectly. What should I do?
We’re sorry. This rarely happens. Please refer to the “Damaged, Defective, or Incorrect Order” section of our Return & Cancellation Policies page for guidance.
Shipping
I will end up placing two separate orders today that, together, will total more than $50. Will they qualify for free shipping?
I will end up placing two separate orders today that, together, will total more than $50. Will they qualify for free shipping?
We’re sorry, no. In order to obtain free shipping, the $50 total purchase price can only be determined by adding together the prices of all merchandise included in one particular order, after applying any relevant discounts or special promotions, and excluding any applicable sales taxes.
I want to place an order today that will total more than $50. Can I select FedEx Standard Overnight®, or Priority Mail Express® as my free-shipping method?
I want to place an order today that will total more than $50. Can I select FedEx Standard Overnight®, or Priority Mail Express® as my free-shipping method?
We’re sorry, no. Free Shipping via FedEx One Rate® and Priority Mail® from the USPS are the only methods that may be used in conjunction with our free-shipping program.
I’d like my Free Shipping order sent via FedEx One Rate®. Why am I being told I can only receive it via Priority Mail® from the USPS?
I’d like my Free Shipping order sent via FedEx One Rate®. Why am I being told I can only receive it via Priority Mail® from the USPS?
We’re sorry. For any particular Free Shipping order, CupidIntimates.com makes the determination whether it’ll be sent via FedEx One Rate® or Priority Mail® from the USPS. This decision is based on factors such as the order’s weight and final destination.
How can I be certain you will expedite my order?
How can I be certain you will expedite my order?
For a greater charge, we offer the FedEx Standard Overnight®, FedEx One Rate®, and Priority Mail Express® expedited shipping options. But please keep in mind that an additional 72 hours (for the USPS selection) and 48 hours (for the FedEx selections) of order-processing time must always be added to the delivery time of whichever expedited shipping option you choose.
When will my order ship?
When will my order ship?
All orders initiated by the USPS ship within 72 hours after order confirmation. All orders initiated by FedEx ship within 48 hours after order confirmation. Please note that these 72-hour and 48-hour periods do NOT include weekends or holidays, and orders are not shipped on weekends or holidays.
How are your shipping rates determined?
How are your shipping rates determined?
Shipping rates are determined by the USPS and FedEx. All options are based on the weight and destination of the order, with the exception of FedEx One Rate®. FedEx One Rate® is based on a flat fee.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
The total time it takes for an order to be delivered depends on several factors including the delivery option selected, the location of the delivery address, and the weather. Please see our Shipping Policy for more details.
Can I change the delivery address of my order?
Can I change the delivery address of my order?
You can change the delivery address of your order PRIOR to placing the order by returning to the shipping information section of the checkout process. Once an order has been placed, however, the delivery address can only be changed by canceling the order and placing a new one. But please keep in mind that orders CANNOT be canceled after 10:00AM Eastern Time following the time the order was originally placed. After 10:00AM Eastern Time, the order will be shipped to the delivery address specified.
Do you ship to addresses outside of the United States?
Do you ship to addresses outside of the United States?
We’re sorry, no, not at this time. However, some of our online retail partners do. Please call our customer service team at 1-800-273-1659 and select Option 1, and they can help you determine if the product you’re looking for can be ordered from one of them.
To which locations do you ship within the United States?
To which locations do you ship within the United States?
We currently ship to addresses in all 50 states, the District of Columbia, and Puerto Rico. We also ship to P.O. Boxes in these destinations. We’re sorry, but we currently don't ship to APO/FPO addresses or any addresses in the U.S. Virgin Islands, Guam, the Northern Mariana Islands, or American Samoa.
Your Shipping Policy says that you offer the following delivery options: FedEx Standard Overnight®, FedEx One Rate®, FedEx Home Delivery®, FedEx Ground®, Priority Mail Express® and Priority Mail® from the USPS, and Free Shipping. Why don’t all of these choices appear when it’s time for me to select my order’s delivery method?
Your Shipping Policy says that you offer the following delivery options: FedEx Standard Overnight®, FedEx One Rate®, FedEx Home Delivery®, FedEx Ground®, Priority Mail Express® and Priority Mail® from the USPS, and Free Shipping. Why don’t all of these choices appear when it’s time for me to select my order’s delivery method?
Though we do indeed offer all of these shipping options, not every option is applicable to every order. For example, some options aren’t available for certain geographic destinations, due to time and cost constraints. Other options aren’t available for business destinations; one isn’t available for residential ones. And only a couple are available for P.O. Box destinations. Finally, Free Shipping is available only for orders totaling $50.00 or more and is only offered via FedEx One Rate® or Priority Mail® from the USPS.
Brands, Products, and Features
What are the differences among the brands you sell?
What are the differences among your brands?
For an overview of each brand, please click on the link below:
Cupid®
Naomi & Nicole®
Miraclesuit® Shapewear
TC® Fine Intimates
Why are there price differences among the four brands?
Why are there price differences among the four brands?
The four brands are made using different fabrics, findings, features, construction techniques, and combinations of these factors. Differences in the total cost of their labor and material combinations lead to the variations in prices. Despite these differences, keep in mind that the best shaper is the one that’s right for you and your budget. When you look great and feel confident, you know you’ve found the best garment for you, regardless of its price.
Which shapewear styles, incorporating bras, offer the most bust support?
Which shapewear styles, incorporating bras, offer the most bust support?
You’ll find that the most bust support is delivered by shapers with underwire cups. The following styles are made with them:
Cupid® Great Value Extra Firm Control Bodybriefer - Style 5908
Naomi & Nicole® Unbelievable Comfort® Bodybriefer - Style 772
Miraclesuit® Sexy Sheer Shaping Bodybriefer - Style 2783
How do I figure out my correct size for various styles of intimate apparel?
How do I figure out my correct size for various styles of intimate apparel?
Each style has a Size Chart on its page. Please refer to the size chart with your bust, waist, and hip measurements to best determine your correct size for each style.
I like bodybriefers because they make me look better, but they’re so uncomfortable. Can you suggest any alternatives?
I like bodybriefers because they make me look better, but they’re so uncomfortable. Can you suggest any alternatives?
This silhouette isn’t for every woman. Sometimes referred to as “body shapers” or “all-in-ones,” bodybriefers are designed for women of average height who also have balanced bust-to-waist-to-hip ratios. If this doesn’t describe you, here’s a solution: wear a combination of two separate shapewear pieces – one made for the upper half, and the other made for the lower half, of the body. Separates provide fit flexibility and create a suit of underwear that best fits the body.
If only the bra portion of a bodybriefer causes you discomfort, you might also try combining your own, favorite bra with a body torsette or thigh-slimming torsette.
Do you make pregnancy or post-partum shapewear?
Do you make pregnancy or post-partum shapewear?
We currently offer Cupid® Waistline Wrap Maternity Brief that is designed to be worn during the different stages of your pregnancy as well as with your post-partum body.
Do you make garments specifically for men?
Do you make garments specifically for men?
While we currently do not make garments specifically for men, plenty of men have found success with styles in our current offerings.
What is Dynamic Stretch Control®/DSC®?
What is Dynamic Stretch Control®/DSC®?
Panels have long allowed shapewear to provide additional, targeted control to address problem areas. But the performance of traditional panels has always been constrained by the needs to use rigid panel fabrics, attach panels to garment seams, or fasten the entire surfaces of panels to garments. These factors have limited the stretch, and reduced the fit adjustability, of paneled shapewear.
We’ve invented a method to place flexible, no-show panels - of any size - anywhere on garments, independent of seams, and to do so while fastening them only at their perimeters. Though the panels deliver the expected amount of targeted control, the spacing between the panels and the garment seams, as well as the panels’ flexibility, give the garments greater overall stretch, fit adjustability, and comfort. This combination of targeted control and stretch, that adapts to the needs of the wearer, is known as Dynamic Stretch Control® or DSC®. It’s something that anyone who’s in between sizes, or experiences weight gain or loss, will truly appreciate.
What is the Wonderful Edge®?
What is the Wonderful Edge®?
The Wonderful Edge® is a patented (U.S. Patent No. 7,228,809), silicone finish placed at the leg openings, waists, tops, and bottoms of many of our products. It prevents these garments from riding up, rolling down, or producing wedgies. Applied directly to our fabrics without the need for seams or elastics, it never creates lines and remains invisible under all types of fashions. And, since it incorporates many, distinct rows of silicone - not just a single, rigid band - that stretch with our fabrics, the Wonderful Edge® is surprisingly breathable, cool, and comfortable.
What’s the difference between the styles of the Naomi & Nicole® Clean Finish Microfiber panty collection and those of the Naomi & Nicole® Microfiber panty collection?
What’s the difference between the styles of the Naomi & Nicole® Clean Finish Microfiber panty collection and those of the Naomi & Nicole® Microfiber panty collection?
While the styles of both collections are made with the same microfiber fabric and include our patented Wonderful Edge® feature at the legs, the Clean Finish styles are designed with no-sew waist and leg openings. The edges of the main fabric are simply folded back onto themselves using an adhesive film.
Garment Care
How should I care for my new piece of shapewear or pair of panties?
How should I care for my new piece of shapewear or pair of panties?
Before washing and drying your garments, remember to read their care labels for instructions on how to do so properly so that they’ll retain their form and function, and last as long as possible. All garments have labels that display the materials out of which they’re made and instructions about how they should best be washed and dried.
Product Availability
Do you sell your products in stores in Mexico?
Do you sell your products in stores in Canada or Mexico?
Yes we do.
In Mexico, our Cupid® Fine shapewear and panties (similar to our Naomi & Nicole® styles), are currently sold at Sears Mexico. Our Marcé® shapewear and panties are currently sold at Soriana.
Do you sell your products in stores outside of North America?
Do you sell your products in stores outside of North America?
Yes we do. A complete list of our international distributors can be viewed here. They can help you find a retailer nearest you.
Where can I purchase your products elsewhere on the internet?
Where can I purchase your products elsewhere on the internet?
Click here to find out where else Cupid®, Naomi & Nicole®, and TC® Fine Intimates products may be purchased online.
Intimates Problems
What does “VPL” mean?
What does “VPL” mean?
Visible panty lines. These are the lines on the backsides of pants or skirts created by the leg openings of many panty silhouettes and shapewear briefs. They’re caused by the elastics or seams that finish the garments. VPLs can be eliminated by choosing shapewear and panties made with the Wonderful Edge®.
Why does my hi-waist garment roll down from its top?
Why does my hi-waist garment roll down from its top?
If your shaper constantly rolls down across your tummy, you’re wearing a size that’s too small for you. Try moving up to a larger size.
Why does my thigh slimmer roll up from the bottoms of its legs?
Why does my thigh slimmer roll up from the bottoms of its legs?
If your thigh slimmer constantly rolls up over your legs, you’re wearing a size that’s too small for you. Try moving up to a larger size.
Why do I get wedgies?
Why do I get wedgies?
Women get wedgies because the underwear they wear is just too small or too big, or it’s made with a fabric that doesn’t sufficiently stretch. To prevent wedgies, make sure to choose a correctly-sized garment made with our breathable Wonderful Edge® silicone finish placed at the legs. This will also eliminate visible panty lines.
Why do my bra straps dig into my shoulders?
Why do my bra straps dig into my shoulders?
Bra straps shouldn’t create painful dents in your shoulders; in fact, straps should carry only a minimal amount of breast weight. When wearing a properly-fitting bra, the straps should do only 20% of the support work. The band should provide the other 80%. To eliminate the “dig,” try choosing a bra with a smaller band size. This way, your band will be more supportive and your shoulders will bear less of the weight of your breasts. You may need to use crossover bra cup sizing to maintain the correct, overall fit for your body.
Also, if you wear a cup size larger than a D, it’s a good idea to look for bras with wider straps.
Do you have any tips for making shapewear more user-friendly when “nature calls?
Do you have any tips for making shapewear more user-friendly when “nature calls?
Shapewear should never make using the restroom problematic. If you choose a garment that has a hook-and-eye-crotch closure, simply unfasten it and tuck it up and out of the way when nature calls. If your garment has a split crotch – commonly incorporated into bodybriefers with legs that have a mid-thigh length – you may want to pull the garment down to use the facilities. Some people have no problem using spilt crotches; others struggle with success. Keep in mind that, when wearing any new style of shapewear, it’s always a good idea to practice using the restroom at home before wearing the garment in public. You’ll want to decide ahead of time how you’ll deal with the situation. Don’t wait until you’re all dressed up and under pressure.