Cupidintimates.com

Shipping Policy

 •  General Terms
    •  We offer the following delivery options: Free Shipping via Priority Mail® from the U.S. Postal Service; FedEx Standard Overnight®, FedEx 2Day®, FedEx Home Delivery®, FedEx Ground®, FedEx SmartPost®, UPS Next Day Air®, UPS 2nd Day Air®, UPS Ground, and Priority Mail Express® and customer-paid Priority Mail® from the U.S. Postal Service.
       •  Please note that not all options are available for all orders. Factors such as the dollar amount of an order, and an order’s final destination, will affect which choices are available for that particular order.
       •  FedEx, UPS, and USPS shipping terms and conditions will apply accordingly.
    •  Upon completion of your order,
       •  A confirmation number will be generated. You’ll immediately be sent an email notification containing that confirmation number.
       •  You’ll receive a second email notification when your order is shipped.
          •  This will contain the UPS, FedEx, or USPS website address and your UPS, FedEx, or USPS tracking number that you’ll be able to use to monitor the progress of your shipment.
          •  For deliveries via FedEx SmartPost®, the FedEx tracking number should be used at the FedEx website to track order progress during both the FedEx and USPS journey legs.
    •  All orders initiated via UPS and FedEx will ship within 48 non-holiday, business hours of order confirmation; all orders initiated via the USPS will ship within 72 non-holiday, business hours of order confirmation.
    •  We gladly ship items to all 50 American states, the District of Columbia, and Puerto Rico.
       •  We will ship items to P.O. Boxes in these locations. However, only the Free Shipping, FedEx SmartPost®, Priority Mail®, or Priority Mail Express® delivery options may be used.
       •  We’re sorry. At this time, we’re unable to ship items to U.S. territories other than Puerto Rico, APO/FPO addresses, and any locations outside the United States.
       •  We’re sorry. Not all geographic destinations are served by all of our delivery options. See details below under Shipping Options.
    •  Did We Forget To Include an Item in Your Shipment?
       •  If your package is missing an item that you ordered, please contact our Customer Service staff at 1-800-273-1659. Assuming there was no reason other than human error for the omission, we’ll make sure that the item is sent out to you at no additional cost.

 •  Shipping Options
    •  Free Shipping via the U.S. Postal Service
       •  We’re happy to offer free shipping for in-stock merchandise orders totaling $50.00 or more – after discounts and any special promotions are applied, but before possible sales-tax charges are determined.
       •  Orders qualifying for free shipping will be sent via Priority Mail® from the U.S. Postal Service.
       •  The Free Shipping option via the USPS is available for orders sent to destinations in all 50 states, the District of Columbia, and Puerto Rico.
       •  How long will your order take to arrive?
          •  After our 72 non-holiday, business-hour handling time, please allow 1-3 business days for destinations in the continental United States and the District of Columbia.
          •  After our 72 non-holiday, business-hour handling time, please allow 3 business days for destinations in Alaska, Hawaii, and Puerto Rico.
          •  Please note that these stated delivery times are estimates only. CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons. Once shipped from our Distribution Center, deliveries become the responsibility of the USPS. For questions or concerns about your shipment’s status, please contact the USPS at USPS.com.
    •  Customer-paid delivery via Priority Mail®, FedEx Ground®, FedEx Home Delivery®, FedEx SmartPost®, and UPS Ground
       •  For all in-stock merchandise orders totaling $49.99 or less – after discounts and any special promotions are applied, but before possible sales-tax charges are determined – shipping rates will be based on package weight and destination.
       •  Customer-paid Priority Mail® via the USPS is available for orders sent to destinations in all 50 states, the District of Columbia, and Puerto Rico.
       •  FedEx Ground® serves business destinations, including hotels, while FedEx Home Delivery® serves residential destinations. FedEx Ground® and FedEx Home Delivery® are available only for orders sent to destinations in all 50 states and the District of Columbia.
       •  FedEx SmartPost® deliveries are initiated by FedEx and completed by the USPS. This option may be selected for shipments to residences and P.O. Boxes only. FedEx SmartPost® is available for orders sent to destinations in all 50 states, the District of Columbia, and Puerto Rico.
       •  UPS Ground is available for orders sent to destinations in all 50 states, the District of Columbia, and Puerto Rico.
       •  How long will your order take to arrive?
          •  For customer-paid Priority Mail® delivery
             •  After our 72 non-holiday, business-hour handling time, please allow 1-3 business days for destinations in the continental United States and the District of Columbia.
             •  After our 72 non-holiday, business-hour handling time, please allow 3 business days for destinations in Alaska, Hawaii, and Puerto Rico.
             •  Please note that these stated delivery times are estimates only. CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons. Once shipped from our Distribution Center, deliveries become the responsibility of the USPS. For questions or concerns about your shipment’s status, please contact the USPS at USPS.com.
          •  For FedEx Ground® and FedEx Home Delivery®
             •  After our 48 non-holiday, business-hour handling time, please allow, typically, 1-5 business days for destinations in the continental United States and the District of Columbia.
             •  After our 48 non-holiday, business-hour handling time, please allow, typically, 3-7 business days for destinations in Alaska and Hawaii.
             •  Please note that these stated delivery times are estimates only. CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons. Once shipped from our Distribution Center, deliveries become the responsibility of FedEx. For questions or concerns about your shipment’s status, please contact FedEx at FedEx.com.
          •  For FedEx SmartPost® delivery
             •  After our 48 non-holiday, business-hour handling time, please allow, typically, 2-8 business days for destinations in the continental United States and the District of Columbia.
             •  After our 48 non-holiday, business-hour handling time, please allow, typically, 10-14 business days for destinations in Alaska, Hawaii, and Puerto Rico.
             •  o Please note that these stated delivery times are estimates only. CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons. Once shipped from our Distribution Center, deliveries become the responsibility of FedEx and the USPS. For questions or concerns about your shipment’s status, please contact FedEx at FedEx.com.
          •  For UPS Ground delivery
             •  After our 48 non-holiday, business-hour handling time, please allow, typically, 1-5 business days for destinations in the continental United States and the District of Columbia.
             •  After our 48 non-holiday, business-hour handling time, please allow, typically, 4-5 business days for destinations in Alaska, Hawaii, and Puerto Rico.
             •  Please note that these stated delivery times are estimates only. CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons. Once shipped from our Distribution Center, deliveries become the responsibility of UPS. For questions or concerns about your shipment’s status, please contact UPS at UPS.com.
       •  Please also note that orders won’t be shipped on Saturdays, Sundays, or Holidays.
    •  Customer-paid delivery via Priority Mail Express®, FedEx Standard Overnight®, FedEx 2Day®, UPS Next Day Air®, and UPS 2nd Day Air®
       •  Priority Mail Express® is available for orders sent to destinations in all 50 states, the District of Columbia, and Puerto Rico.
       •  FedEx Standard Overnight® is available only for orders sent to destinations in the continental United States, the District of Columbia, and Alaska.
       •  FedEx 2Day® is available only for orders sent to destinations in all 50 states and the District of Columbia.
       •  UPS Next Day Air® and UPS 2nd Day Air® are available only for orders sent to destinations in the continental United States, the District of Columbia, and Puerto Rico.
       •  We’re sorry. We’re unable to offer free shipping for any orders shipped using any of these premium delivery methods.
       •  The shipping rates for these premium delivery options will be based on package weight and destination.
       •  How long will your order take to arrive?
          •  For Priority Mail Express® delivery
             •  After our 72 non-holiday, business-hour handling time, please allow 1-2 business days for destinations in all 50 states, the District of Columbia, and Puerto Rico.
             •  Please note that this stated delivery time is an estimate only. CupidIntimates.com cannot guarantee that any order will arrive within this stated time horizon. Once shipped from our Distribution Center, deliveries become the responsibility of the USPS. For questions or concerns about your shipment’s status, please contact the USPS at USPS.com.
          •  For FedEx Standard Overnight® and FedEx 2Day® delivery
             •  After our 48 non-holiday, business-hour handling time, please allow 1 business day for FedEx Standard Overnight® delivery to destinations in the continental United States, the District of Columbia, and Alaska.
             •  After our 48 non-holiday, business-hour handling time, please allow 2 business days for Fed Ex 2Day® delivery to destinations in the continental United States and the District of Columbia, and 3 business days for Fed Ex 2Day® delivery to destinations in Alaska and Hawaii.
             •  Please note that these stated delivery times are estimates only. CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons. Once shipped from our Distribution Center, deliveries become the responsibility of FedEx. For questions or concerns about your shipment’s status, please contact FedEx at FedEx.com.
          •  For UPS Next Day Air® and UPS 2nd Day Air® delivery
             •  After our 48 non-holiday, business-hour handling time, please allow 1 business day for UPS Next Day Air®, and 2 business days for UPS 2nd Day Air®, for destinations in the continental United States, the District of Columbia, and Puerto Rico.
             •  Please note that these stated delivery times are estimates only. CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons. Once shipped from our Distribution Center, deliveries become the responsibility of UPS. For questions or concerns about your shipment’s status, please contact UPS at UPS.com.
       •  Please also note that orders won’t be shipped on Saturdays, Sundays, or Holidays.