Frequently Asked Questions

Please contact us using the Contact Us page.

Please contact us using the Contact Us page. If the style has been discontinued, or the size or color is temporarily out of stock, we may be able to help you find a suitable substitute.

Please check your junk or spam email folders to see if your order confirmation email is there.

If not, please contact us using the Contact Us page.

Please contact us using the Contact Us page.

We don’t have traditional catalogs featuring our various brands and styles.  However, if you give us an idea of the type of product information you’re looking for, we may be able to send you other kinds of marketing materials

You can also sign up to receive our newsletter via email.  It will tell you about all of the new products from Cupid®, Naomi & Nicole®, Miraclesuit® Shapewear, and TC®, and other news about our company and CupidIntimates.com.

To sign up, simply enter your email address in the “Newsletter” box located at the bottom of our site’s pages and click the “Subscribe” button.

Please visit Our Guarantee page to learn how we can help you.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located above the available sizes for each of our products.

Orders may be cancelled any time before 10:00am Eastern Time following the time the order was placed. 

To cancel an order, please call us at 1-800-273-1659. After 10:00am Eastern Time, merchandise will ship as ordered, and must be received by you and returned to us in order for credit to be issued.

Please reference our Cancellation and Refund Policies for more information.

Please contact us using the Contact Us page. If the style has been discontinued, or the size or color is temporarily out of stock, we may be able to help you find a suitable substitute.

Please check your junk or spam email folders to see if your order confirmation email is there.

If not, please contact us using the Contact Us page.

Please contact us using the Contact Us page.

We don’t have traditional catalogs featuring our various brands and styles.  However, if you give us an idea of the type of product information you’re looking for, we may be able to send you other kinds of marketing materials

You can also sign up to receive our newsletter via email.  It will tell you about all of the new products from Cupid®, Naomi & Nicole®, Miraclesuit® Shapewear, and TC®, and other news about our company and CupidIntimates.com.

To sign up, simply enter your email address in the “Newsletter” box located at the bottom of our site’s pages and click the “Subscribe” button.

We accept American Express, Discover, Mastercard, Visa, PayPal, and Shop Pay.

We do not offer promo codes or coupons at this time.

If you are looking for a deal, we invite you to do the following:

• Visit the "Deals" section of our site to shop current deals on our products
• Subscribe to our email newsletter to receive exclusive offers and promotions

Please follow these steps:

1. Select the color, size, and quantities of all the styles you’d like to order, adding them to the shopping cart as you decide by clicking on the “Add to Cart” button.
2. Once you've added all of the desired product to your cart, click on the shopping bag icon on the top right of the screen and click "Checkout."
3. Enter your email address and/or log into your account to auto populate your information in the "Contact" section.
4. Fill in your shipping Information in the "Delivery" section.
5. Choose your shipping method.
6. Enter your payment information.
7. If you'd like to have your information saved for next time and create an account with us, check the checkbox in the "Remember me" section.
8. Review your order and make any necessary corrections to it. Please note the total cost, including shipping and taxes.
9. Review our Refund, Shipping, Privacy, and Terms of Service policies.
10. Click the "Pay Now" button to place your order.

No, Cupid Intimates does not offer backorders. We will not accept an order, nor charge you, for any item that cannot be shipped with 72 business hours. If an item you'd like to order appears to be out of stock, please Contact Us and we can help to assist you with another solution.

After you've placed your online order, you will receive an order confirmation email containing your order number with a receipt. Please check your spam or junk email folders if you haven't received your order confirmation email within a few minutes of placing your order.

Once your order ships (within two business days), you will receive a shipment confirmation email containing tracking information for your order shipment.

Cupid Intimates is required by law to collect any state, county, and/or local sales taxes applicable to CupidIntimates.com purchases made in states where our company has a physical nexus or connection with the associated taxing jurisdictions (i.e., we’ve established such a connection because our offices, employees, warehouses, stored inventory, and/or affiliates are located there). Cupid Intimates is also required by law to collect such sales taxes where our company has an economic nexus or connection with the associated taxing jurisdictions (i.e., we’ve established such a connection because the number of our retail transactions, or the dollar amount of those retail transactions, passes that state’s codified thresholds for the number, or dollar amount, of those transactions). For all orders that qualify, we’ll determine the sales tax and add it to the purchase total.  In the event that a non-final sale item from such an order is returned to us, we’ll refund this sales tax, along with the item’s original purchase price. 

PLEASE NOTE: Though we’re currently only obligated to charge sales tax on orders when we’ve establish a physical or economic nexus, you may still be obligated to pay sales/use tax on your online purchase to your state, county, and/or local tax authority even when sales tax isn’t applied to your order by us. Please visit your state taxing authority’s website for more information.

If you’re experiencing technical problems while trying to place an order, the cause may be a problem with your computer or mobile device, your internet connection, our site, or an inconsistency in the information you’re providing.

Please visit our Contact Us page if you need additional assistance with placing an order on our site.

No. We're sorry, at this time, we do not accept any credit cards with billing addresses located outside the United States.

The details of our return and refund policy can be viewed here.

We're sorry, but we are unable to process an exchange transaction.

If you'd like to return something you've ordered from us and purchase another item, you'll first need to complete a return transaction and place a new order for the item(s) you'd like to purchase.

The details of our return and refund policy can be viewed here.

Orders may be cancelled any time before 10:00am Eastern Time following the time the order was placed. 

To cancel an order, please call us at 1-800-273-1659. After 10:00am Eastern Time, merchandise will ship as ordered, and must be received by you and returned to us in order for credit to be issued.

Please reference our Cancellation and Refund Policies for more information.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

View our full Shipping Policy here.

Free shipping is offered on orders of $50 or more.

Full details of our shipping policy can be found here.

At this time, we currently only ship to the United States (including all 50 status, the District of Columbia, and Puerto Rico).

We also ship to P.O. Boxes in these destinations. 

We’re sorry, but we currently don't ship to APO/FPO addresses or any addresses in the U.S. Virgin Islands, Guam, the Northern Mariana Islands, or American Samoa.

You can change the delivery address of your order PRIOR to placing the order by returning to the shipping information section of the checkout process. 

Once an order has been placed, however, the delivery address can only be changed by canceling the order and placing a new one. But please keep in mind that orders CANNOT be canceled after 10:00AM Eastern Time following the time the order was originally placed. After 10:00AM Eastern Time, the order will be shipped to the delivery address specified.

View our full Shipping Policy here.

All orders will ship within three business days of placing the order. Please note that this window does not include weekends or holidays.

Orders are not shipped on weekends or holidays.

The total time for an order to be delivered depends on several factors, including the delivery option selected, the location of the delivery address, holidays, and the weather.

Full details of our shipping policy can be found here.

Shipping rates are calculated on the weight and destination of the order.

We're sorry, but we are unable to process an exchange transaction.

If you'd like to return something you've ordered from us and purchase another item, you'll first need to complete a return transaction and place a new order for the item(s) you'd like to purchase.

The details of our return and refund policy can be viewed here.

Orders may be cancelled any time before 10:00am Eastern Time following the time the order was placed. 

To cancel an order, please call us at 1-800-273-1659. After 10:00am Eastern Time, merchandise will ship as ordered, and must be received by you and returned to us in order for credit to be issued.

Please reference our Cancellation and Refund Policies for more information.

For an overview of each brand, please visit Our Brands.

Products for our brands are made using different fabrics, findings, features, construction techniques, and combinations of these factors. Differences in the total cost of their labor and material combinations lead to the variations in prices. 

Despite these differences, keep in mind that the best shaper is the one that’s right for you and your budget. When you look great and feel confident, you know you’ve found the best garment for you, regardless of its price.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located above the available sizes for each of our products.

We currently offer two Cupid maternity support briefs that are designed to be worn during the different stages of your pregnancy as well as with your post-partum body.

Maternity High-Waist Support Brief

Maternity Wrap Support Brief

While we currently do not make garments specifically for men, plenty of men have found success with styles in our current offerings.

Wonderful Edge® is a breathable silicone finish placed at the leg openings, waists, tops, and bottoms of many of our products. It prevents these garments from riding up, rolling down, or producing wedgies. 

Applied directly to our fabrics without the need for seams or elastics, it never creates lines and remains invisible under all types of fashions. And, since it incorporates many, distinct rows of silicone - not just a single, rigid band - that stretch with our fabrics, the Wonderful Edge® is surprisingly breathable, cool, and comfortable.

Before washing and drying your garments, remember to read their care labels for instructions on how to do so properly so that they’ll retain their form and function, and last as long as possible. All garments have labels that display the materials out of which they’re made and instructions about how they should best be washed and dried.

Care instructions for each of our products can be found on the "Fabric & Care" section of the product's page on our site

If your shaper constantly rolls down across your tummy, you’re wearing a size that’s too small for you. Try moving up to a larger size.

If your thigh slimmer constantly rolls up over your legs, you’re wearing a size that’s too small for you. Try moving up to a larger size.

People get wedgies because the underwear they wear is just too small or too big, or it’s made with a fabric that doesn’t sufficiently stretch. To prevent wedgies, make sure to choose a correctly-sized garment made with our breathable Wonderful Edge® silicone finish placed at the legs. This will also eliminate visible panty lines.

Shapewear should never make using the restroom problematic.

If you choose a garment that has a hook & eye gusset (crotch) closure, simply unfasten it and tuck it up and out of the way when nature calls. 

If your garment has a split gusset– commonly incorporated into bodysuits with legs that have a mid-thigh length – you may want to pull the garment down to use the facilities. Some people have no problem using spilt crotches; others struggle with success. 

Keep in mind that, when wearing any new style of shapewear, it’s always a good idea to practice using the restroom at home before wearing the garment in public.  You’ll want to decide ahead of time how you’ll deal with the situation. Don’t wait until you’re all dressed up and under pressure.

Yes we do. Please visit the Find Our Products page for a full list of where you can find our products worldwide.

Yes we do.  A complete list of our international distributors can be viewed on the Find Our Products page.

They can help you find a retailer nearest you

Please visit the Find Our Products page to find out where else Cupid®, Naomi & Nicole®, and TC® Fine Intimates products may be purchased online or in stores.

There are two options to remove yourself from our marketing emails:

1. Click the "Unsubscribe" button located at the bottom of our emails

2. Send an email to site_administrator@cupidintimates.com, write “NO EMAIL” in the subject field, and tell us that you wish to unsubscribe.

Although we will promptly remove your name from our email list upon receiving your request, it is possible that you may still receive a few emails from us that had been initiated prior to your request.

Please note that you will still receive transactional emails if you make a purchase on our website.

By creating an account, you’ll receive the following benefits:

• The ability to manage your orders
• The ability to view previous orders
• A speedier checkout experience, as billing and shipping information will be stored

We may actively collect personal information such as your name, email address, street address (for billing and shipping purposes), phone number, and credit card number. This information is used to accurately and efficiently process your orders, to communicate with you, and to send you information about our company and its products. We also ask that you provide some personal information to access some of our site’s tools. This ensures that nothing of an inappropriate nature is ever placed on our site by our visitors.

From time to time, we may also conduct voluntary surveys of our visitors. We use such market research to improve our products, as well our website’s content and features.

We also inactively collect information from you that's different from the personal information referenced above. For example, we may track information about when you access our site, which pages and features you view, the type of browser and operating system you use, and the site from which you traveled to our site. Please be assured that such tracking doesn't give us access to your computer and doesn't give us access to personal information about you.

Cupid Intimates doesn't sell or rent any user information (personal or not) to any third party, and doesn't share any information with any third party for direct marketing purposes.

For a more detailed explanation of how we use the information that you provide, please review our Privacy Policy.